There are various legislative and policy requirements to ensure that people who require an interpreter are provided with one.
Victoria’s Mental Health Act 2014 includes a number of principles and rights relating to access to interpreters and translated information. These include the principle of active participation and support in decision making, and consumers right to be given adequate information to give informed consent.
The Department of Health and Human Services Language Policy 2017 outlines funded organisations duty of care to provide language services. If language services are not provided, duty of care may be breached.
The Multicultural Victoria Act 2011 requires all Departments to develop cultural diversity plans to enhance cultural responsiveness. One aspect of these plans is ensuring that information on services is readily accessible to culturally and linguistically diverse communities.
Victoria’s Equal Opportunity Act 2010 includes a ‘positive duty obligation’ which means government departments and agencies must take reasonable and proactive steps to address causes of discrimination
The Victorian Charter of Human Rights and Responsibilities Act 2006 .The Charters equity principle is relevant regarding the use of interpreters.